The Role

There have been some great progression opportunities for me, going from Call Centre agent to Visiting Officer to now covering Area Manager.

Key Facts

  • Basic pay of £20,000 plus commission. OTE £25K +
  • Nationwide
  • Requirements

The opportunity

The role of the Field Visiting Officer allows flexible working hours and great opportunities for progression. You’ll work independently but fully supported by your Area Manager and our Lone Worker Support System, so you’ll have control over your own workload with the benefit of lots of developmental support.

Who you'll be working with

As a Field Visiting Officer you’ll work independently. However, you’ll be fully supported by your Area Manager and you’ll have the added benefit of a telephone and automated Lone Worker Support System which has GPS tracking on your handheld device. 

What you need

To apply you will need to be eligible to work in the UK. You’ll need your own car and a full driving licence. You’ll also have to commit to working 37.5 hours per week – with a proportion of this being evening and weekend work. All applicants will have to have a DBS check.

"As a single parent I never thought that I could work full time, but the flexibility in this role has really helped me to gain a good balance with family life and earning good money"

Flexibility

Visits are allocated to each Officer by a dedicated department and the areas you work are profiled from your home postcode. This ensures that the best and most productive visits are issued for you to plan your routes and your working week.  

You tell us each week what days and hours you will be working the following week - this will include some evenings or weekends to ensure you are visiting at the most productive times. 

Autonomy

We allow our staff and managers to be responsible for the day-to-day running of the business. We encourage a focus on continued investment in development.

Choices

You can choose from a number of benefits including:

Enrolment onto the Capita Group Money Purchase Scheme pension

Childcare vouchers

Health screening

Medical cash plan

Share plan

Development

All Field Visiting Officers have the opportunity to apply for the Field Development Programme. This will provide you with the training and support to further your career within TV Licensing or Capita Group.

FAQs

What does a visiting officer do?

Visiting Officers visit unlicensed addresses to check the TV Licence requirements for the property. They can transfer TV Licences from a different address and update our records to confirm that a licence is not needed. Where a set is being used without a TV Licence, they take a statement from the occupier that can be used as evidence in a prosecution case.

How do I get the addresses to visit?

Our Officers have a handheld device and each week enough visits are uploaded to last for the next seven days. Only addresses that we believe to be  unlicensed are given to you and you can only visit an address if it is on your device. It is then up to you to decide which areas you are going to visit each day and plan your visits.

Which areas will I cover?

Visits are allocated to each Officer by a dedicated department who ensure that the best and most productive visits are issued each week. Officers won’t normally have to visit addresses that are more than a 30-minute travelling radius from the postcode that they live in and will not be given their home postcode.

Do I get paid travelling expenses?

Yes. You should keep a record of the mileage you have done and you can claim 45p per mile for the total miles you do each day.  

 

Will I be working on my own?

Yes, you will mostly be working on your own. You may sometimes work with other officers, and your manager or a trainer will visit with you on occasions to help develop your skills.

Is it safe?

Your health and safety is very important to us. We take this very seriously and full training is given to you before we let you begin work. We also have a lone worker system in place. This is a system that you log on to at the start of each day, and is monitored by a specialist company who will request assistance if required. We have very few incidents requiring this help.

As with any role where you are visiting members of the public, you need to be aware that you don’t know who’s going to answer the door. You should always take the appropriate safety measures and if at any point you feel unsafe during a visit you can leave immediately without question. Once again, your safety is always our top priority.

What training will I get?

We have a robust and comprehensive training plan in place. Your first four days will be spent in a classroom induction where you will learn about Capita and the basics of your new role. This may require three overnight stays and we will pay for your accommodation.

The following week will be spent doing ‘on the job’ training with a dedicated trainer. During week three you will be out with your trainer for another two days before returning to the classroom. The last three days of the week will be spent reviewing your training and the knowledge and experience you have gained.

Your manager will accompany you at the beginning of week four to decide whether you both feel you should be signed off and allowed to visit on your own or if some additional support is still needed.

What is the recruitment process?

If, after reading the information on this site, you decide this role is for you, click on the ‘apply’ button and answer the initial questions. You will then be invited to apply by attaching your CV. This will be reviewed by our recruitment team and if we feel you have the skills to do well in this role you will be invited to an interview. If successful, you will then be offered a position and booked onto our next induction course.

"The job also makes it easy to take care of my elderly mother. I can pop and see her when it's convenient and have the flexibility to always be there"